Privacy policy
Privacy Policy
Last updated:
At Shudhi Herbals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with us.
1. Information We Collect
We may collect information such as:
- Name
- Email address
- Mobile number
- Billing and shipping address
- Order and transaction details
- Customer support communications
- IP address and device/browser information
- Website usage and cookie information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Verify COD orders and payments
- Provide order and shipping updates
- Process returns, replacements, and refunds
- Respond to customer enquiries
- Improve our products, website, and customer experience
- Prevent fraud and maintain website security
- Send promotional communications where you have provided appropriate consent
3. Payment Information
Payments are processed through secure third-party payment gateways. Shudhi Herbals does not generally store complete card, banking, or other sensitive payment credentials on its own systems.
Your payment information may be processed and protected by the relevant payment service provider under its own privacy and security practices.
4. Cookies & Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve your browsing experience
- Measure marketing and advertising performance
You may manage or disable cookies through your browser settings, although certain website features may be affected.
5. Sharing of Information
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment gateways
- Courier and logistics partners
- Website hosting and technology providers
- Analytics and marketing platforms
- Customer-support services
- Fraud-prevention and security providers
We do not sell or rent your personal information to third parties.
6. Marketing Communications
If you have opted in to receive marketing communications, we may contact you regarding new products, launches, offers, promotions, and brand updates.
You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining business records, complying with legal obligations, and resolving disputes.
9. Your Privacy Rights
Subject to applicable law, you may contact us regarding your personal information, including requests for access, correction, or withdrawal of consent where applicable.
For privacy-related requests, please contact:
Email: help@shudhiherbals.com
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or applicable laws.
Any updates will be published on this page with a revised Last Updated date.
12. Contact Us
For any privacy-related questions or concerns, please contact us:
Shudhi Herbals
Email:
help@shudhiherbals.com
