Refund policy
Refund & Return Policy
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At Shudhi Herbals, our products are handcrafted in small batches and are intended for personal hygiene and skincare use. For hygiene, safety, and product integrity reasons, we generally do not accept returns or exchanges on our handmade soaps and personal-care products.
1. No Returns or Exchanges
All sales are considered final once the order has been processed. We do not accept returns or exchanges for reasons including:
- Change of mind
- Personal preference
- Fragrance or colour preference
- Natural variations in handmade products
- Product texture or appearance
- Incorrect product selection by the customer
- Product being unused but no longer wanted
Because our products are handmade using natural ingredients, minor variations in colour, texture, fragrance, or appearance are normal and are not considered defects.
2. Damaged, Defective, Incorrect or Missing Products
If you receive a product that is:
- Damaged during transit
- Defective
- Incorrectly shipped
- Missing from your order
Please contact us within 48 hours of delivery.
3. Unboxing Video Requirement
For your protection and to help us verify any transit damage, missing items, or incorrect products, we strongly require customers to record a continuous, clear video while opening the package.
The video should clearly show:
- The unopened package and shipping label
- The condition of the package before opening
- The complete unboxing process
- The product and its condition after opening
For damage, shortage, or incorrect-product claims, unboxing video evidence may be required for verification before a replacement or refund is approved.
Please retain the original packaging until your claim has been reviewed and resolved.
4. How to Raise a Claim
To help us investigate your concern, please provide:
- Order number
- Clear unboxing video
- Clear photographs of the package and product
- A brief description of the issue
After reviewing and verifying the submitted evidence, Shudhi Herbals may provide a replacement or refund, as appropriate and in accordance with applicable law.
5. Opened or Used Products
For hygiene and safety reasons, opened or used products are not eligible for return, exchange, or refund, except where a remedy is required under applicable law.
6. Refunds
Refunds will only be issued where a refund has been approved by Shudhi Herbals in accordance with this policy or where required under applicable law.
Approved refunds will generally be processed through the original payment method. The time taken for the amount to reflect in your account may depend on the relevant payment gateway or financial institution.
7. Order Cancellation
Cancellation requests must be made before the order is processed or dispatched. Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
For COD orders, customers are requested to accept confirmed orders. Repeated refusal or non-acceptance of COD shipments may result in restrictions on future COD availability.
8. Important
Shudhi Herbals reserves the right to verify and assess every return, replacement, or refund request before providing a resolution.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
9. Contact Us
For eligible return, replacement, or refund-related concerns, please contact us within 48 hours of delivery.
Email: help@shudhiherbals.com
