Shipping policy
Shipping Policy
Last updated:
At Shudhi Herbals, every order is carefully prepared and packed to ensure that your products reach you safely and in the best possible condition. As a handcrafted wellness brand, we put the same care into delivering your order as we do into creating our products.
1. Order Processing
Orders are processed after successful payment confirmation or COD verification. Orders are generally processed within 1–2 business days. During launches, festive periods, promotions, or high-demand periods, processing may take slightly longer.
2. Shipping & Delivery
FREE SHIPPING is available across India on all orders.
Once your order is dispatched, tracking details will be shared via email, SMS, WhatsApp, or phone, wherever applicable.
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Locations: 4–7 business days
- Remote / Extended Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on the destination, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
3. Cash on Delivery (COD)
COD is available for eligible orders and serviceable locations across India.
- COD orders may require verification before dispatch.
- Customers must provide accurate contact and delivery details.
- Please ensure that confirmed COD orders are accepted at the provided address.
- Repeated refusals, failed deliveries, or RTOs may result in COD restrictions on future orders.
- If a COD order is returned due to customer-related reasons and redispatch is requested, a ₹100 re-dispatch fee will apply.
- Shudhi Herbals reserves the right to cancel or restrict COD orders where necessary, including cases of incomplete information or suspected fraudulent activity.
4. Order Tracking
Tracking details will be shared once your order is dispatched. You can use the courier tracking link provided to monitor your shipment.
If the tracking status remains unchanged for an extended period, please contact our support team for assistance.
5. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete delivery information.
If an order is returned due to an incorrect or incomplete address, incorrect contact details, refusal, customer unavailability, or multiple failed delivery attempts, a ₹100 re-dispatch fee will apply if the customer requests another delivery attempt.
Re-dispatch will be initiated after confirmation and payment of the applicable fee.
6. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or missing, please contact us within 48 hours of delivery.
Please provide your order number along with clear photographs or videos of the package and product.
If the package appears damaged, we recommend documenting the condition of the package before opening it.
For returns and refunds, please refer to our Refund & Return Policy.
7. Delayed or Lost Shipments
Occasional delays may occur due to courier operations or circumstances beyond our control.
If your shipment is significantly delayed, lost in transit, or marked as delivered but not received, please contact us. We will coordinate with the courier partner and make reasonable efforts to assist you.
8. Shipping During Launches & Sales
During product launches, festive seasons, sales, or periods of high order volume, processing and delivery may take longer than usual.
We appreciate your patience while we carefully prepare and dispatch your order.
9. Delivery Coverage
We currently ship across India, subject to courier service availability. Certain remote or restricted locations may have extended delivery timelines or may not be serviceable.
10. Policy Updates
Shudhi Herbals may update this Shipping Policy from time to time. Any changes will be published on this page with an updated Last Updated date.
11. Contact Us
Shudhi Herbals
Email:
help@shudhiherbals.com
